Privacy policy

1. Scope

Peptide Therapy Co. ("we", "us" or "our") operates peptidetherapyco.com. We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and delivery or billing address;
• account credentials and account preferences;
• order details, products selected, transaction status and bank-transfer reference information;
• messages, enquiries, complaints and other correspondence;
• marketing preferences and consent records;
• technical information such as IP address, browser, device, approximate location, referral URL and website activity; and
• fraud-prevention, security and compliance information reasonably required to review an order.

We collect information directly from you and automatically through the website. We may also receive information from service providers involved in hosting, email, analytics, security, fulfilment or delivery.

3. How we use information

We may use personal information to:

• operate the website and provide account, catalogue and customer-support functions;
• review, accept, process, fulfil, deliver and administer orders;
• confirm and reconcile bank-transfer payments;
• respond to enquiries, complaints, access requests and correction requests;
• send service messages such as order confirmations and dispatch updates;
• send marketing only where permitted, with a method to unsubscribe;
• maintain website security, prevent fraud and enforce our terms;
• comply with legal, regulatory, accounting and record-keeping obligations; and
• understand and improve website performance and customer experience.

Our current checkout uses direct bank transfer. We do not ask you to enter card details on this website. If payment options change, this policy should be updated before the new option is made available.

4. When we share information

We may disclose only the information reasonably necessary to service providers that help us operate, including website hosting, ecommerce, email delivery, security, analytics, professional advisers, fulfilment and delivery providers.

We may also disclose information where required or authorised by law; to protect the safety, rights or property of customers, the public or our business; in connection with a business restructuring; or with your consent.

Some providers may process information outside Australia. The locations and safeguards can change as providers change. We take reasonable steps required by applicable law before disclosing personal information overseas.

We do not sell personal information.

5. Cookies and website analytics

Our website may use necessary cookies for cart, checkout, account, security and session functions. It may also use preference or analytics technologies where enabled. You can manage cookies through your browser, although blocking necessary cookies may prevent the cart, checkout or account from working.

If advertising pixels, behavioural advertising or materially different analytics are introduced, this policy and any consent controls should be reviewed first.

6. Security and retention

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No website or transmission method can be guaranteed completely secure.

We retain information only for as long as reasonably required for the purposes described in this policy, including customer support, accounting, tax, fraud prevention, dispute resolution and legal or regulatory obligations. Information that is no longer required is deleted or de-identified where reasonably practicable and lawful.

7. Your choices and rights

You may ask to access or correct personal information we hold about you. You may also ask us to delete information where we are not legally required or otherwise permitted to retain it. We may need to verify your identity before actioning a request.

You can unsubscribe from marketing using the link in a marketing message or by contacting us. Service and transactional messages relating to an account or order may still be sent.

8. Questions and complaints

For a privacy enquiry, access or correction request, or complaint, email admin@peptidetherapyco.com. Please describe your concern and provide enough information for us to investigate it.

We will acknowledge and assess privacy complaints within a reasonable period. If applicable and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

We may update this policy when our practices, providers or legal obligations change. The updated version will be published here with a revised date.