Shipping policy

1. Where we ship

We currently accept delivery addresses within Australia only. We do not offer international shipping. An order may still be declined or cancelled where a product cannot lawfully or safely be supplied, handled or delivered to the nominated location.

2. Shipping charges

The available shipping method and its exact charge will be shown at checkout before you submit your order. We do not currently offer free shipping. Shipping charges form part of the total order amount and must be paid through the available payment method.

3. Order review and processing

Orders paid by bank transfer remain on hold until cleared funds are confirmed. Processing begins only after payment and any required order, stock or compliance review.

Dispatch timing depends on stock availability, order review and the handling requirements of the products ordered. We will send a dispatch confirmation when the parcel has been handed to the carrier. An order acknowledgement is not a guarantee that an order has been accepted or dispatched.

4. Delivery

Any delivery timeframe shown or provided is an estimate, not a guarantee. Carrier operations, weather, public holidays, remote locations and events outside our reasonable control may affect delivery.

Tracking information will be provided where it is available for the selected service. Please monitor tracking and arrange prompt collection where a parcel is taken to a collection point.

Products are packed having regard to their stated transport and storage requirements. When your order arrives, inspect it promptly and follow the storage information provided with the product or order.

5. Delivery-address accuracy

You are responsible for providing a complete and accurate Australian delivery address and contact details. Contact us immediately if an address needs to be corrected. We cannot guarantee an address can be changed after processing or dispatch.

Additional carrier or redelivery costs caused by an incorrect or incomplete address may be payable by the customer, except where the error was ours or applicable law provides otherwise.

6. Delayed, missing or returned parcels

If tracking shows an unusual delay, delivery but you cannot locate the parcel, or return to sender, contact us as soon as reasonably practicable. We may ask you to confirm the address and assist with a carrier enquiry.

We will assess replacement, redelivery or refund options based on the circumstances and applicable law. Nothing in this policy excludes rights that cannot lawfully be excluded under the Australian Consumer Law.

7. Damaged or incorrect orders

Inspect your parcel when it arrives. If it is damaged, leaking, incorrectly supplied or appears unsafe to handle, do not use the product. Photograph the parcel, shipping label, packaging and affected product, retain the items, and contact us promptly.

Prompt notice helps us investigate with the carrier and protect product integrity, but it does not limit any rights or remedies available under the Australian Consumer Law.

8. Cancellations, changes and returns

Contact us promptly if you want to cancel or change an order before dispatch. We may accommodate the request where processing has not progressed, but cannot guarantee it.

Because product integrity and chain of custody cannot be verified after dispatch, change-of-mind returns are generally not accepted unless we agree otherwise. This does not affect your rights where goods are faulty, damaged, incorrectly described or otherwise fail to meet a consumer guarantee.

Do not return any product without contacting us first so we can provide safe return or disposal instructions where appropriate.